Terms of Use (EULA)

Mela lets people create event pages, share them, take registrations, send updates to guests and check guests in. Mela is a tool. We are not the organiser of events listed on Mela, we don’t attend or supervise them, and we are not a party to any arrangement between a host and their guests.

• You must be at least 16 years old, or the age of digital consent where you live if that is higher, to create an account.
• Give accurate information and keep your sign-in email secure. You are responsible for what happens under your account.
• One person, one account. Don’t impersonate anyone or create accounts on someone else’s behalf without their permission.
• You can stop using Mela at any time and ask us to delete your account (see the Privacy Policy).

If you create an event, you are its host, and you are responsible for it. In particular you agree that:

• Your event and its page are accurate, lawful, and you have any permits, venue permissions and insurance it needs.
• You hold the rights to the text, images and other material you upload, or have permission to use them.
• You use guest information (names, emails, phone numbers, answers to your questions) only to run that event and to contact guests about it, you keep it secure, and you comply with the privacy laws that apply to you. You are responsible for any terms, waivers or questions you add to your registration form.
• You only invite people you have a reason to contact, and you stop if someone declines or tells you they don’t recognise the invite.
• You deal with your guests fairly, including changes, cancellations and, where tickets are paid, refunds, according to what you published and the law.

When you register for an event, the details you enter and your answers are shared with its host, and may be shown on the guest list if the host turns that on. The host, not Mela, decides who is approved, runs the event and is responsible for it. Attending is at your own risk; check the event details with the host and follow the rules of the venue.

• Post events or content that is illegal, fraudulent, hateful, harassing, sexually explicit involving minors, or that promotes violence.
• Sell or promote things you are not allowed to sell, or run fake events, scams or ticket fraud.
• Harass, threaten, bully or abuse anyone, including in chat messages or event photos.
• Send spam, or use invites, updates or guest lists to market unrelated things.
• Infringe anyone’s copyright, trademark, privacy or other rights.
• Scrape, crawl or harvest data from Mela other than through public search engines, probe or break our security, or interfere with how Mela works for others.
• Reverse-engineer Mela, or resell or rebrand it, except where the law expressly allows it.

We may remove content, unpublish events or suspend or close accounts that break these rules or put people at risk, and we may report illegal activity to the authorities. Where it is reasonable, we will tell you why.

Mela has zero tolerance for objectionable content or abusive users. By using Mela, you agree not to post such content or behave this way.

• Anyone can report content, or block a person or Page, in the app.
• We review reports within 24 hours.
• We remove content that breaks these terms, and we remove the accounts that posted it.

You can also report something by writing to hello@mela.so.

“Your content” is everything you post or upload to Mela: events, announcements and updates, Pages, venue and service listings, event photos, chat messages and your profile. You are responsible for it, and it must follow these terms.

You keep ownership of what you post. You give Mela a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt (for example resize or crop) and distribute it, only as needed to operate, show and promote Mela and your event. Public events can appear in Explore, city pages, search engines and link previews. This licence ends when you delete the content, except for copies kept in backups for a limited time or where we must keep them by law.

We may filter, remove or refuse any content, at any time, including content that breaks these terms or that we believe puts people at risk.

Creating events and registering for free events on Mela is free. If paid tickets are offered, the price, currency, fees and the host’s refund policy will be shown before you pay, and payments are handled by a payment provider under its own terms. Unless stated otherwise, the host is the seller of the ticket and is responsible for refunds.

Mela sends messages needed to use the service, such as sign-in links, registration confirmations, tickets, invites and updates from hosts of events you registered for. Invites may be sent by email or, for Nepali mobile numbers, by SMS, on the host’s behalf.

Mela, its name, logo, design and software belong to us or our licensors. These terms don’t give you any right to use them except to use Mela as intended. Our logo can be used as described in the media kit. If you send us feedback, we may use it without owing you anything.

Mela works with other services, such as maps, sign-in, calendars and links hosts add to their pages. We are not responsible for those services or websites; their own terms and policies apply.

We work hard to keep Mela running and accurate, but it is provided “as is” and “as available”. To the extent the law allows, we make no promises that Mela will always be available, error-free or suitable for a particular purpose, and we don’t vouch for any event, host or guest.

To the extent the law allows, Mela is not liable for indirect or consequential losses, lost profits or data, or for anything that happens at or because of an event, including injury, cancellation, or the conduct of hosts or guests. Our total liability to you for any claim about Mela is limited to the greater of the amount you paid Mela in the 12 months before the claim and NPR 10,000. Nothing in these terms limits liability that cannot be limited by law.

If you are a host and a claim against us arises from your event, your content or your use of guest information, you agree to cover our reasonable losses and costs from it.

You can stop using Mela whenever you like. We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering Mela, in which case we will give reasonable notice where we can. Sections that by their nature should survive (such as content licences already used, disclaimers and limits on liability) continue after access ends.

We may update these terms as Mela changes. We will change the date at the top and, for significant changes, tell you in the app or by email before they take effect. If you keep using Mela after that, the new terms apply.

These terms are governed by the laws of Nepal. Disputes will be handled by the courts of Kathmandu, Nepal, unless the law where you live gives you the right to bring a claim there. Before going to court, please write to us; most problems can be fixed quickly.

Questions about these terms, or want to report an event or content? hello@mela.so